Star Navigator is a web-based product, combined with supporting programs and consulting services, that helps healthcare vendors improve the performance of Medicare Advantage and prescription drug plans. These plans are evaluated by the Department of Health and Human Services and receive an Overall Star Rating. Star Navigator offers a detailed analysis of health plans’ current Five-Star measures as well as insight on which measures to focus and a supporting plan to drive improvements.
Partner with Product Owner to design and develop the customer experience, assess the product revenue model, and compliment the supporting consulting services. Define product design principles, lead customer research, facilitate team ideation sessions, and develop the UI to launch the pilot for a minimally viable product (MVP).
Successfully launch the pilot product on time and under budget to test and evaluate the long term revenue strategy. Deliver a pilot product validated to solve customer problems. Help develop a clear product roadmap for iteration and measurable improvement to go to market.
Sr. Experience / UI Designer
Product owner, scrum master, developers, dev ops, analysts, marketers, quality assurance
Verisk Health – Revenue Integrity
Skills & Technology
Navigating the Experience
Value comes from knowing where you’re going. By using a human centered approach to understand the customer experience, opportunity was identified to chart the course for StarNavigator. Co-creation sessions led to iterative solutions designed to meet business and customer goals.
StarNavigator helps Medicare providers plan and implement quality improvement recommendations, track outcomes, and improve Five-Star ratings with detailed insight.
The successful launch of the pilot allowed executive leadership to test and evaluate the product’s long term revenue strategy. The product, along with supplemental consulting services, was realigned to solve customer goals by implementing a human centered design approach. This approach provided a clear iterative roadmap for a go to market solution. Since the initial pilot launch, the product has been renamed and rebranded as Stars Reporting.
Samples show project iteration and evolution employing a human centered design approach for the final solution.