+


Hello, my name is
Eric

I’m a research and design team leader who has proven success managing the delivery of high-impact product design and customer experience initiatives. I have a track record of tackling groundbreaking challenges by synthesizing complex data into actionable insights leading to positive business outcomes. I’m a flexible, high-performing team player who drives collaboration between leadership, product management, engineers, marketing, and product design.

I enjoy working in fast-paced environments, mentoring team members and building team effectiveness. Most recently, my roles have involved leading UX programs and nurturing organizational support for creating delightful experiences.

During my career, I’ve helped grow the design literacy and fluency of teams and organizations using lean and agile methodologies. I’m passionate about fostering a culture of experimentation at companies where learning is the driver to success.

View My Resume

Education & Certification

2017 – Current
Master of Science – MS, Human Computer Interaction

2015 – 2017
Certified Scrum Master (CSM)

2009 – 2012
Project Management Professional (PMP)

1993 – 1997
Bachelor of Arts – BA, Communication Design/Graphic Arts

Experience

9/2017 – Current
Experience Research Lead

1/2017 – 9/2017
Sr. UX Researcher

9/2016 – 1/2017
Principal User Experience Researcher | Evangelist

10/2015 – 8/2016
User Experience Lead

9/2013 – 8/2015
Manager, User Experience & Front-end Architect

2/2013 – 8/2013
Sr. Interaction Designer

7/2012 – 1/2013
Sr. Experience/UI Designer

1/2010 – 6/2012
Lead User Interface Designer

Select Companies & Clients

  • Alexa Experience and Devices, Amazon
  • Cloud + Enterprise, Microsoft
  • WorldView Solutions Inc.
  • CapTech Consulting
  • Federal Reserve Bank of Richmond
  • Snagajob
  • Verisk Health
  • State of Virginia
  • Cox Interactive Media

Contact

Postal Address
4750 32nd Ave. S #311
Seattle, WA 98118
USA

Email
eric@ericux.design

Leadership

Team Lead90%

Hiring & Interviewing90%

Coaching/Mentoring90%

Operational Planning80%

Executive/Stakeholder Presentation80%

Client Relations80%

Resource Allocation80%

Product Development70%

Program Management70%

Business Development60%

Research + Discovery

Qualitative Research90%

Ethnography & Contextual Inquiry90%

Sense Making80%

Information Architecture80%

Experience Mapping80%

Hypothesis Generation80%

Scenario & Workflow Diagramming80%

Personas & Customer Segmentation70%

Competitive/Comparative Analysis60%

Design + Development

Ideation / Critique Facilitation90%

Multi-modal Design80%

Sketching/Prototyping80%

Front-end Development (HTML5/CSS)80%

Mobile Design70%

Storyboarding70%

Front-end Optimization70%

Version Control (Git)60%

JavaScript (React, Angular)50%

Test + Measure

Formative/Summative Evaluation90%

Accessibility Analysis80%

Survey Methodology & Design70%

Quantitative Research70%

A/b/Multivariate Experimentation80%

Customer Loyalty (CE11, Net Promoter)70%

ROI Analysis60%

Metric & Analytics Analysis60%

Close ()